Privacy Commitment in Medical and Mental Health Innovations

Medical & Mental Health Innovations, Inc. (MMHI)

At Medical & Mental Health Innovations, Inc., we take your privacy seriously. We are committed to protecting the personal information you provide when seeking our medical and mental health services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

We collect personal data only as necessary to provide high-quality care and innovative treatment solutions. This may include your name, contact information, medical history, insurance information, and payment details. We implement appropriate administrative, technical, and physical security measures to protect your data against unauthorized access, disclosure, alteration, or misuse.

Medical & Mental Health Innovations, Inc. strictly adheres to all applicable:

• Insurance requirements and payer guidelines
• State and federal healthcare laws and regulations
• The Health Insurance Portability and Accountability Act (HIPAA), including the Privacy Rule and Security Rule

We ensure that all Protected Health Information (PHI) is handled in accordance with federal and state privacy laws. Our policies and procedures are routinely reviewed and updated to maintain full compliance and reflect current legal and regulatory standards.

Your information may be used and disclosed for purposes including:

• Treatment and coordination of care
• Payment and insurance processing
• Healthcare operations and quality improvement
• Compliance with legal and regulatory obligations

Your information may be shared with authorized healthcare providers, insurance companies, and business associates only as necessary for your care or as permitted by law. We will never sell your personal information or use it for unrelated purposes without your explicit written consent.

In accordance with HIPAA guidelines regarding electronic communications:

• Standard text messaging (SMS) is not a secure or encrypted method of communication and may present a risk to the privacy of Protected Health Information (PHI).
• Medical & Mental Health Innovations, Inc. will not transmit sensitive medical information via text message unless:
• • The patient has provided explicit consent, and
  • Appropriate safeguards or secure communication platforms are utilized.

By choosing to communicate via text message, patients acknowledge and accept that:

• There is a potential risk of unauthorized access or disclosure.
• Messages may not be fully secure or confidential.

Text messaging will be limited to:

• Appointment reminders
• General communication
• Non-sensitive administrative information

All electronic communications involving PHI are conducted in compliance with HIPAA’s required safeguards, including:

• Administrative safeguards (policies, staff training, access controls)
• Technical safeguards (secure systems and encryption where applicable)
• Physical safeguards (device and record protection)

Medical & Mental Health Innovations, Inc. respects your privacy regarding mobile communications.

• Mobile opt-in data will not be shared with third parties for marketing or promotional purposes.
• Your consent to receive text messages is strictly confidential and will not be sold, rented, or distributed to any external organizations.
• We do not share, transfer, or disclose mobile phone numbers or SMS consent information to third parties, except:
• • As required by law
  • To trusted service providers who assist in delivering communication services (and who are bound by confidentiality and HIPAA compliance obligations)

All text messaging communications are used solely for:

• Appointment reminders
• Healthcare-related communication
• Administrative updates

We comply with all applicable:

• HIPAA regulations
• TCPA (Telephone Consumer Protection Act)
• Carrier and messaging compliance requirements

We maintain strict confidentiality and security standards to ensure that:

• Patient information is accessed only by authorized personnel
• Information is used strictly for treatment, payment, and healthcare operations
• All workforce members and contractors are trained in HIPAA compliance
• Any suspected breach or unauthorized disclosure is promptly reported and addressed in accordance with federal regulations

We regularly review and update our privacy practices to ensure continued compliance with all applicable healthcare laws, insurance requirements, and regulatory standards.

By accessing or using the services of Medical & Mental Health Innovations, Inc., you agree to the following terms and conditions:

Our services are intended for lawful medical and healthcare-related purposes only. You agree to provide accurate, complete, and current information when receiving services.

All services provided by MMHI are for healthcare support and administrative purposes. Information provided through our services does not replace professional medical diagnosis or treatment. Patients should consult a licensed healthcare provider for medical advice.

You are responsible for understanding your insurance coverage, including copayments, deductibles, and any non-covered services. MMHI follows all insurance, state, and federal guidelines when processing claims.

We are committed to maintaining the confidentiality of your information in accordance with HIPAA and applicable laws. However, no system can be guaranteed to be 100% secure.

MMHI shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services, except as required by law.

You agree not to misuse our services, including attempting unauthorized access to systems, misuse of patient information, or violation of any applicable laws.

We reserve the right to refuse or terminate services if policies, laws, or safety standards are violated.

MMHI reserves the right to update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any updates.

If you have any questions about our privacy practices, terms, or your personal data, please contact us directly. Our commitment is to remain a trustworthy partner in your healthcare journey by protecting your information with the highest level of care and integrity.

You may choose to receive text messages from Medical & Mental Health Innovations, Inc. SMS consent is optional and is not required to receive services.

I agree to receive SMS text messages from Medical & Mental Health Innovations, Inc.

Types of SMS messages you may receive:

• Informational messages, including appointment reminders, scheduling updates, and administrative notifications
• Healthcare-related communications related to services you requested
• Billing or account-related updates, when applicable

Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP.

Mobile opt-in data will not be shared with third parties for marketing or promotional purposes.